Job offer: SMS Routing Manager

An International Telecommunications company is looking for an SMS Routing Manager to be located in Beirut, Lebanon.

Job Overview:

The SMS Routing Manager is responsible for overseeing the effective management of SMS traffic by optimizing routes, maintaining relationships with carriers, and ensuring high-quality message delivery. This role requires strong analytical skills, technical expertise, and industry knowledge to manage SMS routing and maximize profitability while ensuring compliance with regulations and service level agreements (SLAs).

Tasks and Responsibilities

• SMS Routing Optimization
  • Monitor and manage SMS routing tables to ensure optimal cost and quality of service.
  • Analyze delivery performance metrics and proactively address routing issues.
  • Implement strategies to reduce costs and improve delivery rates without compromising quality.
  • Evaluate and onboard new routing options to expand SMS delivery capabilities
  • Manages MNP & HLR services
  • Act as the primary point of contact for escalation of routing-related issues with vendors.
•  Traffic Monitoring and Troubleshooting
  • Monitor live SMS traffic to detect and resolve routing or delivery issues in real-time.
  • Use tools and platforms to analyze message delivery reports and troubleshoot failed messages.
  • Collaborate with technical teams to address network and platform-related issues.
• Compliance and Routing
  • Ensure SMS traffic complies with global regulations, including GDPR, TCPA, and local telecom laws.
  • Maintain proper documentation of routing changes and performance metrics.
  • Generate and present detailed reports on delivery performance, costs, and routing optimizations to senior management.
• Collaboration
  • Work closely with account managers, sales teams, and technical support to understand client requirements and adapt routing strategies accordingly.
  • Collaborate with finance and billing teams to reconcile traffic volumes and costs

Education and Requirements

• Bachelor’s Degree in Telecommunications, Computer Applications, IT or related field.
• Familiarity with SMS protocols
• Understanding of MNP (Mobile Number Portability) and HLR (Home Location Register) services.
• Knowledge of international regulations, such as GDPR and local telecom laws.
• Proficiency in analyzing message delivery reports , identifying issues, and optimizing delivery rates.
• Certifications related to telecommunications or network management is a plus.

Skills

• Analytical Thinking
• Problem Solving Skills
• Communication and Collaboration

Location

• Beirut, Lebanon

Benefits

• Salary + Family Medical Insurance + Schooling after 1 year of employment