Pablosky - Beirut, Lebanon

I bought a pair of crocs for my LO, when I reached home I realized that one of them is torn from one side, I went back to have an exchange, they were so rude and told me that they are not responsible for that! the pair was obviously worn out, but they insisted that I ruined it and I came back for an exchange! I was really FURIOUS so I left the crocs on their reception and left.

I buy all my sons shoes from Pablosky Lebanon (actually only last month i bought 4 shoes , 2 black one blue and one brown)
much to my disappointment i have to bring this to your attention bcs im FURIOUS (after paying not less than 100$ for each shoe) the sides are peeling , front top part is peeling too (mind you its been ONE month since my child is wearing the said shoes and not daily )
I need an apology / explanatory letter as to why these shoes are so CHEAPLY made and the finishing is not up to the standards of Pablosky as seriously, this is the LAST time i buy for my son Pablosky shoes

thank you for taking the time to replying to this email, as i need some answers !!!!!

Nancy S. Benenian

hello, i have decided to write this review after i have been mistreated by the pablosky shop manager in le mall, sin el fil. last summer , i decided to give myself and my six year old daughter a special treat by buying two identical pablosky sandals for me and her, and mind you, they were not cheap at all. after wearing them a few times during that summer we both experienced a manufacture defect in the same place of both pairs. the leather strip that holds the big toe started splitting, and it would have totally got broken if me my little one had worn it a bit more.so , i decided to refer to pablosky, le mall,sin el fil, where i had bought them. and over there i was totally shocked by the shop manager's approach as he was first very busy checking out something on his mobile. later when he decided to listen to my story, he gave me a very stern and mean look, and while looking with disgust,he said that there's nothing that could be done because they were worn , and that he will try sending them to the headquarter. i returned to pick them up hoping that i will be treated respectfully, but the manager gave them back with the same meanness explaining with lack of care that they couldn't do anything. i was totally shocked ,as i have expected a minimum word of apology and because i had expected pablosky to be such a worthy brand that would at least last for one season. i will be very frank by telling you that as a customer i will never visit pablosky stores anymore.thank you for taking my review into consideration, and i hope to hear any respond very soon.