Review Bad experience with Abed Tahan

Two days ago we bought a laptop in Zouk Mikael branch of Abed Tahan not in small price. While we paid in 3 floor, man from 2 floor closed the box very well, gave us it in cash box and we didn't check what is inside it, because we trust and we bought many things from this shop before.
When we return home - we didn't find the bag for laptop. So we called to shop and they told us (not kindly) that usually big shops don't give the bag for laptop, only small shop. We bought laptops from Khoury home, from LTEIF. I don't think so that Abed Tahan is more big shop than another to not give the bag for laptop.
So from now I will never go to this shop and I will advice for all my friends to not visit this shop.