Their Home service is really Bad! they do not respect people' time and they consider delay very normal!
I sent some papers with them, they assured me that they need a maximum of 10 days but then they took 15 days i kept calling their customer service in vain! then after 15 days they told me that my papers are lost. Now i am late for my passport and visa!! i will need 10 more days to prepare my files again!
what is even worst is that they caused me this big problem and yet they did not refund all the fees!
This service is supposed to be for people with tight schedules, but it turned out to be a very bad service, very bad follow up and really bad customer service! this is my personal experience. I do not recommend it!